Privacy Policy

This is the privacy notice of Knitwire Products and Knitwire Ltd. In this document, “we”, “our”, or “us” refer to Knitwire Products and/or Knitwire Ltd.

 We are company number 119 01 17 and 480 48 64 registered in the United Kingdom.

 Our registered office is at Maspro House, Chadwick Road, Astmoor Industrial Estate, Runcorn, Cheshire, WA7 1PW.

 Introduction

 This privacy notice aims to inform you about how we collect and process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information. It tells you about your privacy rights and how the law protects you.

We are committed to protecting your privacy and the confidentiality of your personal information. Our policy is not just an exercise in complying with the law, but a continuation of our respect for you and your personal information.

 We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate.

 Our policy complies with the Data Protection Act 2018 (Act) accordingly incorporating the EU General Data Protection Regulation (GDPR).

 The law requires us to tell you about your rights and our obligations to you in regard to the processing and control of your personal data. We do this now, by requesting that you read the information provided at http://www.knowyourprivacyrights.org

 Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.

 Personal Data We Collect

 Web server logs

All access to this web site is logged by our web server which records the date and time of access, the pages you were looking at, the browser you were using, and your IP number and hosting service. It does not log your email address and it does not directly identify you as an individual.

The information we log is used to measure site traffic, monitor overall trends and identify areas of interest. However, in the event of abuse of our web site, or cases where we detect attempts to hack into our web site, we reserve the right to use this information to contact the originating ISP and take whatever action is deemed appropriate.

Contact information

 Your contact details are collected via our contact form, in which we request your name, email address, business name and phone number. These details are stored on a third-party CRM system (Odoo), and are used only for the purposes of replying to your enquiry, and/or any other further correspondence that may follow.

 Upon placing an order, requesting a quotation or further information regarding a product, your contact information will be stored onto our CRM system and our accounting system (Sage) for us to maintain correspondence and to help us to deal with any future enquiries you may have.

 Contact information is stored for as long as we see necessary.

Cookies

 We do not use any tracking cookies on this website, and we do not use any equivalent tracking mechanisms such as etags. In some demonstrations we may use transient cookies to relay information between screens, not persistent cookies. Transient cookies are deleted when you close your browser. Any cookies we issue are coded as only valid within our own domain and the information in them is not disclosed to other web sites. Cookies do not contain any executable code and cannot do any damage to your computer system, or modify any of your security settings.

Scripting

 Parts of our sites use standard Javascript which operates within strict security limits. We do not use scripting techniques, ActiveX, etc to obtain information by covert means.

Unintentional disclosure

 If we obtain information which you did not intend to disclose, e.g. if you inadvertently send us an email you intended for someone else, if you are using a browser which includes your email address in its headers, etc, we will not use such information or distribute it, and will respect your right to privacy.

Compliance with the law

 We are compliant with, and fully support, privacy regulations including, the Data Protection Act, the European General Data Protection Regulations (GDPR), the Electronic Privacy in Communications (EPIC) legislation, and so on. We firmly believe people have a fundamental right to privacy. If you have any privacy concerns when using our website, please do not hesitate to contact us.

Personal Data Requests

 Any requests to view or remove any of your personal data can be made by contacting Stephanie Bromilow at steph_bromilow@knitwire.com or +44 (0) 1928 566 996. Any requests for removal of personal data may result in a limited service.